Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED. We reserve the right to refuse a refund request if return does not comply with this policy.
Refunds will be given in the same form of payment originally used for purchase IF ITEM IS RETURNED WITHIN 10 BUSINESS DAYS. All orders returned after that time period will be subject to a merchandise credit.
We will not accept CODs or third-party billing for returned merchandise.
PLEASE NOTE: We do not refund shipping and handling charges. Sale items & special orders are FINAL SALE: no exchanges & no returns. For your protection, we recommend using UPS, Fed Ex, or Certified USPS for your return.
ALL RETURNS ARE PROCESSED WITHIN APPROXIMATELY 7 DAYS UPON RECEIPT
Returns should be sent to:
OTIS & MACLAIN
1014 S. MANSFIELD AVE.
LOS ANGELES, CA 90048
1 Repackage your return securely in a box comparable to the one you received your item in.
2 Please download this Return Authorization Form, fill out completely, and enclose WITH A COPY OF ORIGINAL RECEIPT. Save copies for your records.
3 For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return.
4 Keep the Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
5 Once OTISANDMACLAIN.com receives the returned item, we will issue the appropriate refund or credit and send you a copy of the receipt via email or the US Postal Service.